18888 Privacy Policy —
Your Data, Our Responsibility

18888 collects two types of data — information you provide directly, and data collected automatically while you use the platform.

Directly Provided Information:

• Full name and date of birth — provided at the time of registration.
• Email address or mobile number — for account communications.
• KYC Documents — a copy of your national ID card or passport.
• Payment information — details of deposit and withdrawal methods.
• Messages sent to support or history of past communications.

Automatically collected data:

• IP address and device type.
• Browser type and version.
• Information about time spent on the platform and pages visited.
• Records of betting and gaming activity.
• Information collected through cookies and similar tracking technologies.

18888 only collects personal data for specific, legitimate purposes. No data is retained beyond what is necessary.

• Service Provision: For account management, processing deposits and withdrawals, and maintaining gaming services.
• Identity Verification: To prevent fraud and underage access through the KYC process.
• Legal Obligations: To comply with anti-money laundering laws and applicable regulatory requirements.
• Security Assurance: To detect and prevent unauthorized account access and cyber fraud.
• Responsible Gaming: To monitor gaming behaviour and identify signs of problematic gaming.
• Platform Improvement: To analyze user experience and improve the platform.
• Contact: To send important notifications, terms updates, and support messages.

Data collected is used solely for the stated purposes. The main use cases are outlined below.

• To complete registration and KYC verification, and to keep your account active.
• To process deposit and withdrawal transactions.
• To maintain records of betting history and account balance.
• To send account-related email or SMS notifications — such as transaction confirmations or password recovery.
• Responsible Gaming monitoring — to detect unusual gaming behaviour.
• To identify and resolve technical issues on the platform.
• To personalise your experience based on your preferences.
• To meet legal obligations — including regulatory reporting requirements.

Separate consent will be obtained before your data is used for promotional or marketing purposes. You may withdraw this consent at any time.

18888 does not sell users' personal data to third parties. However, limited information may be shared with trusted partners where necessary to deliver our services.

• Payment Processors: Financial information required to complete transactions is shared with the payment gateway.
• KYC Verification Provider: Trusted third-party services may be used for identity verification.
• Game Software Providers: Session and betting data for specific games is sent to the game provider's servers.
• Law Enforcement: Data may be shared with authorities when required by a valid legal order or investigation.
• Security Services: Specialist services may be used for fraud detection and cybersecurity purposes.

Any third parties with whom data is shared are contractually bound to maintain the same level of data privacy. They may not use the information received for any other purpose.

The 18888 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help the platform remember your preferences.

Cookies can be disabled through your browser settings, though doing so may affect the availability of some platform features.

18888 employs multiple layers of security measures to protect user data.

• SSL/TLS Encryption: All data transfers are encrypted. A padlock icon in your browser's address bar indicates a secure connection.
• Two-Factor Authentication (2FA): An extra layer of account security — a phone verification code required alongside your password at login.
• Firewall Protection: A firewall system is active at the server level to prevent unauthorised access.
• Regular Security Audits: Regular reviews are conducted to identify system vulnerabilities.
• Access Logs: A record is kept of who accessed which data and when.
• Data Backup: Regular backups are taken and stored in a secure location.

That said, no digital system is entirely impenetrable. Users also need to take precautions on their end — use a strong password, enable 2FA, and report any suspicious activity immediately.

18888 does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

• While the account is active: Identity, contact, and betting-related data is retained for the full duration that your account remains active.
• After Account Closure: Financial transaction and KYC data may be retained for up to 5 years in accordance with applicable law.
• For Legal Requirements: The retention period may be extended at the direction of a regulatory authority or as required for a legal investigation.
• Inactive Data: Once the purpose has been fulfilled, unnecessary data is securely deleted.

If you request data deletion, any information not subject to legal obligations will be removed within a reasonable timeframe.

18888 grants users the following rights regarding their personal data.

18888 does not knowingly collect data from anyone under 18. The KYC verification process ensures that only adults are registered on the platform.

If a minor is found to have registered an account by mistake, the account will be closed immediately and all collected data will be deleted.

If a parent or guardian discovers that their child has opened an account with 18888, please contact us immediately at [email protected].

18888 may update this Privacy Policy as needed. After any changes, the updated date will appear at the top of this page.

For significant changes, a notification may be sent to your registered email. Continued use of the platform after any update constitutes acceptance of the revised policy.

• The date of any changes will be displayed at the top of this page.
• An email notification may be sent for major changes.
• If you have any questions, reach out to us at [email protected].